:root{--accent:#3f5d5f;--accent-hover:#334d4f;--bg:#f4f1eb;--card:#fffdf9;--text:#1f2933;--muted:#74716b;--line:#e4ded3;--soft:#ebe5dc;--ok:#2f8f5b;--ok-bg:#edf7ef;--warn:#c58a24;--warn-bg:#fff8e7;--bad:#c0392b;--bad-bg:#fff1ef;--shadow:0 16px 45px rgba(74,63,53,.09)}
*{box-sizing:border-box}html,body{height:100%}html{background:var(--bg)}body{margin:0;color:var(--text);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:radial-gradient(circle at 50% -10%,#fff 0,#f7f4ee 40%,#eee9df 100%);font-size:16px;display:grid;grid-template-rows:auto 1fr auto;overflow:hidden}
.topbar{display:flex;justify-content:space-between;align-items:center;padding:18px 34px;background:rgba(255,253,249,.88);backdrop-filter:blur(18px);border-bottom:1px solid var(--line)}.brand h1{margin:0;font-size:28px;letter-spacing:-.045em;font-weight:800}.brand p{margin:3px 0 0;color:var(--muted);font-size:13px}.right-head{display:flex;gap:16px;align-items:center}.clock{text-align:right}.clock strong{display:block;font-size:13px}.clock small{display:block;margin-top:3px;color:var(--muted);font-size:11px}
.health-details{position:relative}.health-details summary{list-style:none;cursor:pointer}.health-details summary::-webkit-details-marker{display:none}.health{display:flex;align-items:center;gap:8px;border:0;border-radius:999px;padding:8px 13px;background:var(--ok-bg);color:#266749;font:inherit;font-size:14px;box-shadow:inset 0 0 0 1px #d5eadb}.status-led{width:10px;height:10px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 4px rgba(47,143,91,.10)}.health.bad{background:var(--bad-bg);color:#9b2c2c;box-shadow:inset 0 0 0 1px #f2c7c0}.health.bad .status-led{background:var(--bad)}.health.has-alerts{background:var(--warn-bg);color:#735718;box-shadow:inset 0 0 0 1px #ead7a9}.health.has-alerts .status-led{background:var(--warn)}.health em{display:grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:99px;background:currentColor;color:#fff;font-size:10px;font-style:normal}.status-panel{position:absolute;right:0;top:calc(100% + 9px);z-index:5;width:min(380px,calc(100vw - 28px));padding:11px;background:var(--card);border:1px solid var(--line);border-radius:17px;box-shadow:var(--shadow)}.status-empty{padding:7px 9px}.status-empty strong,.status-empty small{display:block}.status-empty strong{font-size:14px}.status-empty small{margin-top:4px;color:var(--muted);font-size:12px}.status-alerts{display:grid;gap:7px}.status-alert{display:flex;gap:9px;padding:10px;border-radius:12px;background:var(--warn-bg);color:#735718}.status-alert span{width:8px;height:8px;margin-top:5px;border-radius:50%;background:var(--warn);flex:0 0 auto}.status-alert p{margin:0;font-size:12px;font-weight:750;line-height:1.4}.status-alert.danger{background:var(--bad-bg);color:#8f3028}.status-alert.danger span{background:var(--bad)}
.dashboard{width:min(1180px,calc(100% - 38px));height:100%;min-height:0;margin:0 auto;padding:14px 0 10px;display:grid;grid-template-rows:auto auto minmax(0,1fr);gap:11px}
.team-strip,.summary,.insight-card{background:rgba(255,253,249,.95);border:1px solid rgba(228,222,211,.92);box-shadow:var(--shadow)}.team-strip{min-height:64px;border-radius:20px;padding:9px 13px;display:flex;align-items:center;gap:13px}.section-label{width:88px;flex:0 0 auto}.section-label span,.section-label small{display:block}.section-label span{font-weight:800}.section-label small{margin-top:3px;color:var(--muted);font-size:11px}.team-row{display:flex;gap:7px;overflow-x:auto;min-width:0;padding:1px 1px 3px;scrollbar-width:thin}.person{flex:0 0 auto;position:relative}.person summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:8px;padding:8px 10px;background:#edf1e9;border:1px solid #ebe4d9;border-radius:12px}.person summary::-webkit-details-marker{display:none}.led{width:10px;height:10px;border-radius:50%;box-shadow:0 0 0 3px rgba(0,0,0,.035);flex:0 0 auto}.led.in_call{background:var(--bad)}.led.ringing{background:var(--warn)}.led.inactive{background:#aeb4aa}.led.unregistered{background:#4f5550}.person-copy strong,.person-copy small{display:block;max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.person-copy strong{font-size:12px}.person-copy small{margin-top:2px;color:var(--muted);font-size:10px}.person-detail{position:absolute;top:calc(100% + 7px);left:0;z-index:4;width:220px;padding:11px;background:var(--card);border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);display:grid;gap:7px}.person-detail div{display:flex;justify-content:space-between;gap:10px;font-size:11px}.person-detail span{color:var(--muted)}.empty{color:var(--muted);font-size:13px}
.summary{border-radius:22px;padding:12px;display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.summary-heading{grid-column:1/-1;padding:4px 5px 7px}.summary-heading .eyebrow{margin-bottom:2px}.summary-heading h2{margin:0;font-size:18px;letter-spacing:-.03em}.metric{min-width:0;padding:13px 16px;border-radius:15px;background:#edf1e9}.metric span{display:block;color:var(--muted);font-size:11px;font-weight:800}.metric strong{display:block;margin-top:7px;font-size:30px;line-height:1;letter-spacing:-.05em}
.insight-card{min-height:0;border-radius:24px;padding:16px 20px 14px;display:grid;grid-template-rows:auto minmax(0,1fr)}.insight-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-bottom:12px;border-bottom:1px solid var(--line)}.view-tabs{display:flex;gap:4px}.view-tabs button,.segmented button{border:0;cursor:pointer;font:inherit;font-weight:800}.view-tabs button{padding:9px 13px;border-radius:11px;background:transparent;color:var(--muted);font-size:13px}.view-tabs button.active{background:#e7ede5;color:var(--accent)}.panel-tools{display:flex;align-items:center;gap:10px}.segmented{display:flex;padding:3px;border:1px solid var(--line);border-radius:12px;background:#f4efe7}.segmented button{padding:7px 10px;border-radius:9px;background:transparent;color:var(--muted);font-size:11px}.segmented button.active{background:var(--card);color:var(--accent);box-shadow:0 2px 8px rgba(74,63,53,.10)}.download-report{height:34px;padding:0 13px;border-radius:11px;background:var(--accent);color:#fff;text-decoration:none;display:inline-flex;align-items:center;font-size:12px;font-weight:800}.download-report:hover{background:var(--accent-hover)}
.panel{display:none;min-height:0;padding-top:13px}.panel.active{display:grid;grid-template-rows:auto minmax(0,1fr)}.panel-title{display:flex;justify-content:space-between;align-items:flex-start;gap:18px}.eyebrow{margin:0 0 3px;color:var(--muted);font-size:11px;font-weight:800}.panel-title h2{margin:0;font-size:21px;letter-spacing:-.035em}.peak-inline{text-align:right}.peak-inline span,.peak-inline small{display:block;color:var(--muted);font-size:10px}.peak-inline strong{display:block;margin:2px 0;font-size:18px}
.chart{min-height:0;height:100%;display:flex;align-items:flex-end;gap:8px;padding:12px 4px 0}.bar-column{height:100%;flex:1;min-width:0;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px}.bar-value{font-size:10px;font-weight:800;color:var(--text);opacity:1}.bar{width:min(29px,72%);min-height:3px;border-radius:8px 8px 3px 3px;background:var(--accent);opacity:.8;transition:height .2s}.bar-label{font-size:10px;color:var(--muted);white-space:nowrap}
.departments{align-self:center;display:grid;gap:18px;width:min(760px,100%);margin:auto}.department>div{display:flex;justify-content:space-between;margin-bottom:6px;font-size:13px}.department i{height:11px;background:var(--soft);display:block;border-radius:10px;overflow:hidden}.department i b{height:100%;display:block;background:var(--accent);border-radius:10px}.trends{align-self:center;display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.trends p{margin:0;min-height:108px;padding:18px;border-radius:16px;background:#edf1e9;font-size:15px;font-weight:750;line-height:1.45;display:flex;align-items:center}
footer{text-align:center;color:var(--muted);font-size:11px;padding:5px 0 9px}
@media(max-height:720px){.topbar{padding-top:12px;padding-bottom:12px}.dashboard{padding-top:9px;gap:8px}.team-strip{min-height:55px;padding-top:6px;padding-bottom:6px}.summary{padding:9px}.metric{padding:10px 14px}.metric strong{font-size:26px}.insight-card{padding-top:12px}.panel-title h2{font-size:19px}}
@media(max-width:760px){body{overflow:auto;display:block}.clock{display:none}.topbar{padding:16px 18px}.dashboard{width:calc(100% - 24px);height:auto;display:block;padding:12px 0}.team-strip,.summary,.insight-card{margin-bottom:10px}.summary{grid-template-columns:1fr}.insight-card{min-height:480px}.insight-head{align-items:stretch;flex-direction:column}.panel-tools{justify-content:space-between}.trends{grid-template-columns:1fr}.person-detail{position:fixed;left:14px;right:14px;top:110px;width:auto}.view-tabs{display:grid;grid-template-columns:repeat(2,1fr)}.view-tabs button{padding-left:7px;padding-right:7px}}

/* PDF/impresión basada en el mismo HTML visible */
#printSheet{display:none}
@page{size:A4 landscape;margin:8mm}
@media print{
  html,body{width:auto!important;height:auto!important;background:#fff!important;overflow:visible!important}
  body>*:not(#printSheet){display:none!important}
  #printSheet{display:grid!important;width:281mm;height:194mm;margin:0;padding:0;background:#fff;color:var(--text);grid-template-rows:auto auto minmax(0,1fr);gap:4mm;overflow:hidden;break-inside:avoid;page-break-inside:avoid}
  .print-header{display:flex;align-items:flex-end;justify-content:space-between;padding:0 1mm 3mm;border-bottom:1px solid var(--line)}
  .print-header div{display:flex;align-items:baseline;gap:4mm}.print-header strong{font-size:22px;letter-spacing:-.04em}.print-header span{font-size:14px;font-weight:800;color:var(--accent)}.print-header small{font-size:9px;color:var(--muted)}
  .print-summary{margin:0!important;padding:3mm!important;border-radius:4mm!important;box-shadow:none!important;background:var(--card)!important;grid-template-columns:repeat(3,1fr)!important;gap:2.5mm!important}
  .print-summary .metric{padding:3mm 4mm!important;border-radius:3mm!important}.print-summary .metric strong{font-size:23px!important}
  .print-panel{display:grid!important;grid-template-rows:auto minmax(0,1fr)!important;min-height:0!important;height:100%!important;padding:0 1mm!important;overflow:hidden!important;break-inside:avoid;page-break-inside:avoid}
  .print-panel .panel-title{margin:0 0 2mm}.print-panel .panel-title h2{font-size:18px}.print-panel .eyebrow{font-size:9px}.print-panel .peak-inline strong{font-size:15px}
  .print-panel .chart{height:100%!important;min-height:0!important;padding:3mm 0 0!important;gap:1.5mm!important;overflow:hidden!important}.print-panel .bar-column{gap:1.2mm!important}.print-panel .bar{width:min(7mm,72%)!important;print-color-adjust:exact;-webkit-print-color-adjust:exact}.print-panel .bar-value{font-size:8px!important}.print-panel .bar-label{font-size:7px!important}
  .print-panel .departments{width:100%!important;max-width:none!important;gap:5mm!important;padding:5mm 12mm}.print-panel .department>div{font-size:11px}.print-panel .department i{height:3mm}.print-panel .department i b{print-color-adjust:exact;-webkit-print-color-adjust:exact}
  .print-panel .trends{height:100%;align-self:stretch;grid-template-columns:repeat(2,1fr);gap:5mm}.print-panel .trends p{min-height:0;height:100%;padding:8mm;font-size:15px;print-color-adjust:exact;-webkit-print-color-adjust:exact}
  .print-activity .print-panel{min-height:0}.print-departments .print-panel,.print-trend .print-panel{align-content:stretch}
}

/* CallSuite / ConnectingSuite identity */
:root{--accent:#59634f!important;--accent-hover:#46503f!important;--soft:#ecefe8!important;--bg:#f6f6f2!important;--card:#fff!important;--text:#252a24!important;--muted:#6f756c!important;--line:#dfe2da!important;--ok:#59634f!important}
body{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:linear-gradient(115deg,#f6f6f2 0%,#ecefe8 100%)}
.topbar{background:rgba(246,246,242,.9);backdrop-filter:blur(18px);border-bottom:1px solid rgba(223,226,218,.9)}
.brand-lockup{display:flex;align-items:center;gap:13px}.cs-mark{display:grid;place-items:center;width:46px;height:46px;border-radius:14px;background:#59634f;color:#fff;font-weight:900;letter-spacing:-.06em}.brand span{display:block;color:#59634f;text-transform:uppercase;letter-spacing:.14em;font-size:9px;font-weight:900}.brand h1{margin:1px 0 0;font-size:20px;letter-spacing:-.04em}.brand p{margin:1px 0 0}.logout{height:34px;padding:0 12px;border:1px solid var(--line);border-radius:999px;display:inline-flex;align-items:center;text-decoration:none;color:var(--muted);font-size:11px;font-weight:800;background:rgba(255,255,255,.5)}
.summary,.insight-card{border-radius:24px}.metric{background:#ecefe8}.download-report{border-radius:999px}.bar{background:#59634f}.department i b{background:#59634f}
footer{display:flex;justify-content:center;gap:18px;flex-wrap:wrap}footer strong{color:#59634f}
.login-page{min-height:100vh;overflow:auto;background:linear-gradient(100deg,#252a24 0%,#59634f 48%,#f6f6f2 48%,#f6f6f2 100%)}.login-shell{min-height:100vh;width:min(1120px,calc(100% - 40px));margin:auto;display:grid;grid-template-columns:1fr 1fr;align-items:center;gap:100px}.login-brand{color:#fff}.login-logo{font-size:72px;font-weight:950;letter-spacing:-.09em;line-height:1}.login-brand .eyebrow{color:#dce4d6;margin-top:22px}.login-brand h1{font-size:clamp(4rem,8vw,7rem);line-height:.82;letter-spacing:-.08em;margin:12px 0 28px}.login-brand>p:last-child{font-size:1.4rem;opacity:.8}.login-card{padding:42px;border-radius:28px;background:#fff;box-shadow:0 30px 80px rgba(20,24,19,.18)}.login-kicker{color:#59634f;text-transform:uppercase;letter-spacing:.14em;font-size:10px;font-weight:900}.login-card h2{font-size:2.2rem;letter-spacing:-.05em;margin:10px 0}.login-card>p{color:#6f756c}.login-card form{display:grid;gap:15px;margin-top:28px}.login-card label{display:grid;gap:7px;font-size:12px;font-weight:800}.login-card input{height:50px;border:1px solid #dfe2da;border-radius:14px;padding:0 15px;font:inherit;background:#f6f6f2}.login-card input:focus{outline:2px solid rgba(89,99,79,.25);border-color:#59634f}.login-card button{height:52px;border:0;border-radius:999px;background:#59634f;color:#fff;font-weight:850;cursor:pointer}.login-card small{display:block;margin-top:22px;color:#6f756c}.login-error{margin-top:16px;padding:11px 13px;border-radius:12px;background:#fae8e5;color:#8f3028;font-size:13px;font-weight:750}
@media(max-width:760px){.brand span{display:none}.login-page{background:#f6f6f2}.login-shell{grid-template-columns:1fr;gap:28px;padding:38px 0}.login-brand{color:#252a24}.login-brand .eyebrow{color:#59634f}.login-brand h1{font-size:4rem}.login-card{padding:28px}.right-head{gap:7px}.logout{padding:0 9px}}


/* v2.0.4 — identidad compacta CS Call Manager */
.brand-lockup{display:flex;align-items:center;gap:10px;min-width:0}
.brand-lockup h1{margin:0;font-size:20px;line-height:1;letter-spacing:-.045em;font-weight:850;white-space:nowrap}
.cs-wordmark{font-size:27px;line-height:1;font-weight:950;letter-spacing:-.105em;color:var(--text);animation:csWordmarkIn .42s cubic-bezier(.22,1,.36,1) .52s both}
.cs-symbol{display:block;width:31px;height:31px;flex:0 0 31px;color:#59634f}
.cs-symbol svg{display:block;width:100%;height:100%;overflow:visible}
.cs-symbol line{fill:none;stroke:currentColor;stroke-width:3;stroke-linecap:round;transform-origin:32px 32px;animation:csRayIn .34s cubic-bezier(.22,1,.36,1) both}
.cs-symbol circle{fill:currentColor;transform-box:fill-box;transform-origin:center;animation:csDotIn .24s cubic-bezier(.22,1,.36,1) both}
.cs-symbol line:nth-child(1){animation-delay:.03s}.cs-symbol line:nth-child(2){animation-delay:.07s}.cs-symbol line:nth-child(3){animation-delay:.11s}.cs-symbol line:nth-child(4){animation-delay:.15s}.cs-symbol line:nth-child(5){animation-delay:.19s}.cs-symbol line:nth-child(6){animation-delay:.23s}.cs-symbol line:nth-child(7){animation-delay:.27s}.cs-symbol line:nth-child(8){animation-delay:.31s}
.cs-symbol circle:nth-child(1){animation-delay:.30s}.cs-symbol circle:nth-child(2){animation-delay:.33s}.cs-symbol circle:nth-child(3){animation-delay:.36s}.cs-symbol circle:nth-child(4){animation-delay:.39s}.cs-symbol circle:nth-child(5){animation-delay:.42s}.cs-symbol circle:nth-child(6){animation-delay:.45s}.cs-symbol circle:nth-child(7){animation-delay:.48s}.cs-symbol circle:nth-child(8){animation-delay:.51s}
@keyframes csRayIn{from{opacity:0;transform:scale(.05)}to{opacity:1;transform:scale(1)}}
@keyframes csDotIn{from{opacity:0;transform:scale(0)}to{opacity:1;transform:scale(1)}}
@keyframes csWordmarkIn{from{opacity:0;transform:translateX(-5px) scale(.96)}to{opacity:1;transform:none}}
footer{gap:10px}
footer span:first-of-type{display:none}
@media(prefers-reduced-motion:reduce){.cs-symbol line,.cs-symbol circle,.cs-wordmark{animation:none!important}}
@media(max-width:620px){.cs-wordmark{font-size:23px}.brand-lockup h1{font-size:17px}.cs-symbol{width:27px;height:27px;flex-basis:27px}.clock{display:none}}

/* v2.0.5 — panel agrupado: Agentes, métricas, Departamentos y Actividad */
body{overflow:auto}
.dashboard{width:min(1320px,calc(100% - 40px));height:auto;min-height:0;margin:0 auto;padding:16px 0 14px;display:grid;grid-template-rows:auto auto minmax(430px,1fr);gap:12px}
.dashboard-block,.summary{background:rgba(255,253,249,.96);border:1px solid rgba(228,222,211,.94);box-shadow:var(--shadow)}
.dashboard-block{border-radius:22px;padding:16px 18px;min-width:0}
.block-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:13px}
.block-heading h2{margin:2px 0 0;font-size:18px;letter-spacing:-.035em}
.block-heading .eyebrow{margin:0;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.09em;font-weight:850}
.block-heading>small{color:var(--muted);font-size:11px}
.agents-block{padding-bottom:13px}
.agents-block .team-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));gap:8px;overflow:visible;padding:0}
.agents-block .person{min-width:0}
.agents-block .person summary{width:100%;min-height:50px;padding:9px 11px}
.agents-block .person-copy{min-width:0}
.agents-block .person-copy strong,.agents-block .person-copy small{max-width:none}
.agents-block .person-detail{z-index:20}
.summary{border-radius:20px;padding:8px;gap:8px}
.metric{padding:11px 15px;border-radius:13px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.metric span{font-size:12px}
.metric strong{margin:0;font-size:27px}
.content-grid{min-height:430px;display:grid;grid-template-columns:minmax(360px,.9fr) minmax(500px,1.45fr);gap:12px}
.departments-block,.activity-block{min-height:0;display:flex;flex-direction:column}
.departments{flex:1;display:grid;align-content:center;gap:18px;padding:12px 16px}
.department{display:grid;gap:7px}
.department>div{display:flex;justify-content:space-between;align-items:center;gap:15px}
.department strong{font-size:14px}
.department span{font-size:12px;color:var(--muted);font-weight:800}
.department i{height:10px;border-radius:999px;background:#e8ece5;overflow:hidden}
.department i b{display:block;height:100%;border-radius:inherit;background:#59634f;transition:width .35s ease}
.activity-heading{margin-bottom:10px}
.activity-tools{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:8px}
.activity-tools .peak-inline{display:flex;align-items:baseline;gap:7px;text-align:right}
.activity-tools .peak-inline span{color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.06em}
.activity-tools .peak-inline strong{font-size:13px}
.activity-tools .peak-inline small{color:var(--muted);font-size:10px}
.activity-block .chart{flex:1;min-height:280px;padding-top:10px}
.download-report{border:0;cursor:pointer;font:inherit;color:#fff}
footer{padding:5px 0 10px}
@media(max-width:980px){.content-grid{grid-template-columns:1fr}.departments-block{min-height:300px}.activity-block{min-height:390px}}
@media(max-width:700px){.dashboard{width:min(100% - 20px,1320px)}.topbar{padding:13px 14px}.agents-block .team-row{grid-template-columns:repeat(2,minmax(0,1fr))}.summary{grid-template-columns:1fr}.metric{min-height:48px}.content-grid{min-height:0}.activity-tools{align-items:flex-start;flex-direction:column}.activity-tools .peak-inline{text-align:left;flex-wrap:wrap}.block-heading{align-items:flex-start}.download-report{height:32px;padding:0 11px}.dashboard-block{padding:14px}}
@media(max-width:440px){.agents-block .team-row{grid-template-columns:1fr}.brand-lockup{gap:7px}.right-head .health b{display:none}}

/* v2.0.8: el desplegable de incidencias debe quedar siempre sobre las tarjetas. */
.topbar{
  position:relative;
  z-index:1000;
  overflow:visible;
  isolation:isolate;
}
.health-details{
  position:relative;
  z-index:1100;
}
.status-panel{
  z-index:1200;
  max-height:calc(100vh - 96px);
  overflow-y:auto;
  overscroll-behavior:contain;
}
.dashboard,
.agents-block,
.agents-block .person,
.agents-block .person-detail{
  z-index:auto;
}
@media(max-width:760px){
  .status-panel{
    position:fixed;
    top:72px;
    right:14px;
    left:14px;
    width:auto;
    max-height:calc(100vh - 88px);
  }
}

/* v2.1.0 — resumen compacto y semántica visual coherente */
.health{background:#f3f4f1;color:#266749;box-shadow:inset 0 0 0 1px #dde1da}
.health .status-led{background:#4f8265;box-shadow:0 0 0 4px rgba(79,130,101,.10)}
.health-details summary::after{background:#f3f4f1!important}
.agent-summary{display:flex;align-items:center;justify-content:flex-end;gap:14px;flex-wrap:wrap;color:var(--muted);font-size:11px}
.agent-summary span{white-space:nowrap}
.agent-summary strong{color:var(--text);font-size:12px}
.summary{grid-template-columns:1fr;padding:12px 14px}
.calls-compact{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));border-top:1px solid var(--line)}
.calls-compact>div{display:flex;align-items:baseline;justify-content:center;gap:8px;padding:12px 14px}
.calls-compact>div+div{border-left:1px solid var(--line)}
.calls-compact strong{font-size:25px;line-height:1;letter-spacing:-.04em;color:var(--text)}
.calls-compact span{font-size:12px;font-weight:750;color:var(--muted)}
@media(max-width:700px){.agent-summary{width:100%;justify-content:flex-start;gap:10px}.block-heading{flex-wrap:wrap}.calls-compact{grid-template-columns:1fr}.calls-compact>div{justify-content:space-between;padding:10px 4px}.calls-compact>div+div{border-left:0;border-top:1px solid var(--line)}}


/* v2.1.0 revisión — coherencia de datos, panel más compacto y pie legal */
.content-grid{min-height:360px}
.departments-block,.activity-block{min-height:360px}
.activity-block .chart{min-height:210px}
.site-footer{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;padding:8px 12px 14px;color:var(--muted);font-size:10px;line-height:1.35}
.site-footer strong{color:var(--text);font-size:11px;font-weight:750}
.site-footer span{display:block!important}
@media(max-width:980px){.departments-block,.activity-block{min-height:330px}.activity-block .chart{min-height:190px}}
@media(max-width:700px){.site-footer{padding-bottom:18px}.content-grid{gap:10px}}

/* v2.1.0 revisión 2 — jerarquía de agentes y nomenclatura universal de llamadas */
.agents-block .block-heading{margin-bottom:8px}
.agent-summary{width:100%;justify-content:flex-start;gap:24px;padding:10px 2px 13px;margin-bottom:10px;border-bottom:1px solid var(--line);font-size:12px}
.agent-summary span{display:inline-flex;align-items:center;gap:6px}
.agent-summary strong{font-size:15px;font-weight:850}
.agent-symbol{font-size:13px;line-height:1}
.agent-symbol.registered{color:var(--ok)}
.agent-symbol.in-call{color:var(--text)}
.agent-symbol.unregistered{color:#69706a}
.agent-summary .has-unregistered .agent-symbol.unregistered{color:var(--bad)}
.summary-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:4px 5px 7px}
.scope-selector{flex:0 0 auto}
.scope-selector button{white-space:nowrap}
.call-direction{display:inline-block;min-width:25px;color:var(--text);font-weight:850;letter-spacing:-.08em}
@media(max-width:700px){
  .agent-summary{gap:12px 18px}
  .summary-heading{align-items:flex-start;flex-direction:column}
  .scope-selector{width:100%;display:grid;grid-template-columns:1fr 1fr}
}


/* v2.1.0 revisión 4 — logo corporativo animado en el acceso */
.login-company-logo{display:flex;align-items:center;gap:18px;min-height:82px}
.login-company-logo .cs-symbol{width:72px;height:72px;flex-basis:72px;color:#fff}
.login-company-logo .cs-wordmark{font-size:72px;color:#fff;line-height:1}
@media(max-width:760px){
  .login-company-logo{gap:13px;min-height:58px}
  .login-company-logo .cs-symbol{width:52px;height:52px;flex-basis:52px;color:#59634f}
  .login-company-logo .cs-wordmark{font-size:52px;color:#252a24}
}

/* v2.1.0 revisión 5 — impresión sin recortes y datos de agentes resilientes */
.call-direction{white-space:nowrap;font-family:"Segoe UI Symbol","Noto Sans Symbols 2",sans-serif}
.block-heading,.summary-heading,.activity-tools,.calls-compact,.agent-summary{min-width:0}
.eyebrow,h1,h2,strong,small,span{overflow-wrap:normal}
@media print{
  #printSheet{width:100%!important;height:190mm!important;padding:1mm!important;overflow:visible!important}
  .print-header,.print-summary,.print-panel{width:100%!important;max-width:none!important;margin-left:0!important;margin-right:0!important}
  .print-summary{display:grid!important;grid-template-columns:1fr!important;padding:4mm!important;overflow:visible!important}
  .print-summary .summary-heading{display:flex!important;padding:0 1mm 3mm!important;overflow:visible!important}
  .print-summary .calls-compact{width:100%!important;display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr))!important;border-top:1px solid var(--line)!important;overflow:visible!important}
  .print-summary .calls-compact>div{min-width:0!important;padding:3.5mm 3mm!important;white-space:nowrap!important}
  .print-summary .calls-compact>div+div{border-left:1px solid var(--line)!important}
  .print-panel{padding:4mm!important;border:1px solid var(--line)!important;border-radius:4mm!important;box-shadow:none!important}
  .print-panel .block-heading{padding:0!important;margin:0 0 2mm!important;overflow:visible!important}
  .print-panel .eyebrow,.print-panel h2,.print-panel .peak-inline{position:static!important;clip:auto!important;overflow:visible!important;white-space:nowrap!important}
  .print-panel .activity-tools{padding:0!important;margin:0 0 2mm!important}
}


/* Revision 7 — identidad corporativa visible y acceso 2FA */
:root{--brand-green:#667A4F;--brand-graphite:#454B47;--line:#d6d9d2;--shadow:0 14px 32px rgba(41,47,42,.10)}
.cs-symbol .symbol-rays line:nth-child(odd),.cs-symbol .symbol-dots circle:nth-child(odd){stroke:var(--brand-green);fill:var(--brand-green)}
.cs-symbol .symbol-rays line:nth-child(even),.cs-symbol .symbol-dots circle:nth-child(even){stroke:var(--brand-graphite);fill:var(--brand-graphite)}
.cs-symbol .symbol-rays line{stroke-width:3;stroke-linecap:round}
.cs-wordmark,.brand-lockup h1{color:var(--brand-graphite)!important}
.download-report,.login-card button{background:var(--brand-green)}
.download-report:hover,.login-card button:hover{filter:brightness(.92)}
.dashboard-block,.summary{border-color:var(--line);box-shadow:var(--shadow)}
.login-card input{border-color:#cfd3cb}.login-card input:focus{border-color:var(--brand-green);outline:3px solid rgba(102,122,79,.18)}
.login-company-logo .cs-symbol{color:var(--brand-green)!important}.login-company-logo .cs-wordmark{color:var(--brand-graphite)!important}

.filter-bar{display:flex;align-items:end;gap:14px;padding:14px 18px}.filter-copy{margin-right:auto}.filter-copy strong{font-size:15px}.filter-bar label{display:grid;gap:5px;color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.filter-bar select{min-width:210px;height:38px;border:1px solid var(--line);border-radius:11px;background:var(--card);color:var(--ink);padding:0 34px 0 11px;font:inherit;font-size:13px}.filter-bar button{height:38px;border:1px solid var(--line);border-radius:11px;background:#f4efe7;color:var(--ink);padding:0 13px;font-weight:800;cursor:pointer}@media(max-width:800px){.filter-bar{align-items:stretch;flex-direction:column}.filter-bar select{width:100%;min-width:0}.filter-copy{margin-right:0}}

/* Revisión 9 — pie visible, identidad legible y descarga PDF real */
html,body{min-height:100%}
body{height:auto;min-height:100vh;overflow:auto;grid-template-rows:auto minmax(0,1fr) auto}
.dashboard{height:auto;min-height:0;align-content:start}
.site-footer{position:relative;z-index:2;width:100%;padding:12px 16px 16px;background:rgba(255,253,249,.92);border-top:1px solid var(--line)}
.site-footer strong{display:block!important;color:#303632!important;font-size:12px!important;font-weight:850!important}
.cs-symbol{width:42px;height:42px;flex-basis:42px}
.cs-symbol .symbol-rays line{stroke-width:4.4!important}
.cs-symbol .symbol-dots circle:nth-child(odd){fill:#718a50!important}
.cs-symbol .symbol-dots circle:nth-child(even){fill:#303632!important}
.cs-symbol .symbol-rays line:nth-child(odd){stroke:#718a50!important}
.cs-symbol .symbol-rays line:nth-child(even){stroke:#303632!important}
.cs-wordmark{font-size:30px!important;font-weight:950!important;color:#303632!important}
.download-report{border:0;cursor:pointer;transition:transform .12s ease,filter .12s ease,opacity .12s ease}
.download-report:hover{transform:translateY(-1px);filter:brightness(.92)}
.download-report:active{transform:translateY(0)}
.download-report:disabled{cursor:wait;opacity:.68;transform:none}
@media(max-width:620px){.cs-symbol{width:34px;height:34px;flex-basis:34px}.cs-wordmark{font-size:25px!important}}

/* Revisión 10 — flujo vertical estable, filtros compactos y marca legible */
html{height:auto;min-height:100%;}
body{
  display:flex!important;
  flex-direction:column;
  min-height:100vh;
  height:auto!important;
  overflow-x:hidden;
  overflow-y:auto!important;
}
.topbar{flex:0 0 auto;}
.dashboard{
  flex:0 0 auto;
  width:min(1320px,calc(100% - 40px));
  height:auto!important;
  min-height:0!important;
  grid-template-rows:auto auto auto auto!important;
  align-content:start!important;
}
.filter-bar{min-height:0!important;align-self:auto!important;}
.content-grid{min-height:360px;}
.site-footer{
  position:static!important;
  inset:auto!important;
  flex:0 0 auto;
  margin-top:auto;
  z-index:auto!important;
  width:100%;
  clear:both;
}
.cs-symbol{width:46px!important;height:46px!important;flex-basis:46px!important;}
.cs-symbol .symbol-rays line{stroke-width:5!important;}
.cs-symbol .symbol-dots circle{r:3.7px;}
.cs-symbol .symbol-rays line:nth-child(odd){stroke:#759447!important;}
.cs-symbol .symbol-dots circle:nth-child(odd){fill:#759447!important;stroke:#759447!important;}
.cs-symbol .symbol-rays line:nth-child(even){stroke:#252b27!important;}
.cs-symbol .symbol-dots circle:nth-child(even){fill:#252b27!important;stroke:#252b27!important;}
.download-report.is-error{background:#9b2c2c!important;}
@media(max-width:800px){
  .dashboard{width:min(100% - 20px,1320px);grid-template-rows:none!important;}
  .content-grid{min-height:0;}
}
@media(max-width:620px){.cs-symbol{width:36px!important;height:36px!important;flex-basis:36px!important;}}


/* Call Suite architecture · revision 12 */
.suite-topbar{display:grid;grid-template-columns:minmax(220px,1fr) auto minmax(320px,1fr);align-items:center;gap:24px;padding-block:13px}
.suite-identity{display:flex;align-items:center;gap:11px;min-width:0}.suite-identity .cs-symbol{width:39px;height:39px;flex:none}.suite-names{display:flex;flex-direction:column;line-height:1.05}.suite-names strong{font-size:17px;color:#303630}.suite-names span{font-size:13px;color:#687066;margin-top:4px;letter-spacing:.03em}
.suite-nav{display:flex;align-items:center;gap:6px;padding:4px;border:1px solid #d7dbd3;border-radius:14px;background:#f3f1e9}.suite-tab{position:relative;padding:10px 20px;border-radius:10px;color:#555d54;font-weight:750;text-decoration:none;transition:.18s ease}.suite-tab:hover{background:#fff}.suite-tab.active{background:#667a4f;color:#fff;box-shadow:0 2px 8px rgba(62,76,50,.18)}
.manager-dashboard{display:flex;flex-direction:column;gap:14px}.scope-block{order:0;display:grid;grid-template-columns:minmax(260px,1fr) minmax(210px,260px) minmax(210px,260px) auto;align-items:end;gap:14px;padding:17px 20px}.scope-block .filter-copy h2{font-size:18px;margin:2px 0 4px}.scope-block .filter-copy small{color:#747a72}.agents-block{order:1}.summary{order:2}.content-grid-manager{order:3;grid-template-columns:minmax(0,1.55fr) minmax(320px,.85fr)}
.module-page{width:min(1180px,calc(100% - 34px));margin:18px auto 0;min-height:calc(100vh - 170px)}.module-intro{padding:18px 4px 14px}.module-intro h1{font-size:30px;margin:3px 0 5px}.module-intro>p:last-child{color:#687066;margin:0}
.flow-legend{display:flex;gap:22px;flex-wrap:wrap;padding:0 4px 14px;color:#687066;font-size:13px}.flow-legend span{display:flex;align-items:center;gap:7px}.flow-dot{width:9px;height:9px;border-radius:50%;background:#9ea59b}.flow-dot.moving{background:#667a4f}.flow-dot.waiting{background:#c79126}
.flow-canvas{padding:26px;display:flex;flex-direction:column;align-items:center;min-height:500px}.flow-stage{display:flex;align-items:center;gap:14px;width:min(430px,100%);padding:16px 18px;border:1px solid #d9ddd5;border-radius:16px;background:#fbfaf6}.flow-stage>div:last-child{display:flex;flex-direction:column}.flow-stage small,.flow-department small{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#777d74}.flow-stage strong{font-size:18px;margin:3px 0}.flow-stage span{font-size:13px;color:#6f756d}.flow-icon{width:44px;height:44px;border-radius:13px;background:#e7ebe2;color:#536247;display:grid;place-items:center;font-weight:850;flex:none}.flow-pbx{border-color:#bfc9b6;background:#f2f5ef}.flow-connector{height:42px;width:2px;background:#a9b2a3;position:relative}.flow-connector span{position:absolute;width:8px;height:8px;border-radius:50%;background:#667a4f;left:-3px;top:4px;animation:flowPulse 2s infinite}.flow-connector.branch{height:34px}.flow-departments{width:100%;display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px}.flow-department{border:1px solid #dadfd6;border-radius:17px;padding:16px;background:#fbfaf7;transition:.2s}.flow-department.is-active{border-color:#7f9270;box-shadow:0 0 0 3px rgba(102,122,79,.1)}.flow-department-head{display:flex;gap:12px;align-items:center}.flow-department-head>div:last-child{display:flex;flex-direction:column}.flow-department-head strong{font-size:17px;margin:2px 0}.flow-department-head span{font-size:12px;color:#72786f}.flow-agent-list{display:grid;gap:7px;margin-top:14px}.flow-agent{display:flex;align-items:center;gap:9px;padding:9px 10px;border-top:1px solid #e5e7e1}.flow-agent>span{width:8px;height:8px;border-radius:50%;background:#b5bbb2}.flow-agent.in_call>span,.flow-agent.ringing>span{background:#667a4f;box-shadow:0 0 0 4px rgba(102,122,79,.12)}.flow-agent.unregistered>span{background:#c1453c}.flow-agent>div{display:flex;flex-direction:column}.flow-agent small{color:#777d75}.flow-live{margin-top:15px;padding:20px;display:flex;justify-content:space-between;gap:22px;align-items:center}.flow-live h2{margin:2px 0 4px}.flow-live p{margin:0;color:#6c726a}.flow-live-calls{display:grid;gap:8px}.flow-live-item{display:flex;align-items:center;gap:7px;flex-wrap:wrap;padding:10px 12px;border-radius:12px;background:#eef2ea;font-size:13px}.flow-live-item b{color:#718064}.recorder-placeholder{min-height:420px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:40px}.recorder-mark{width:64px;height:64px;border-radius:20px;display:grid;place-items:center;background:#e7ebe2;color:#667a4f;font-size:25px}.recorder-placeholder h2{margin:18px 0 7px}.recorder-placeholder p{max-width:600px;color:#6c726a;line-height:1.55}.recorder-placeholder>span{margin-top:12px;padding:7px 12px;border-radius:999px;background:#f3f1e9;color:#66705f;font-size:12px;font-weight:750}
@keyframes flowPulse{0%,100%{transform:translateY(0);opacity:.45}50%{transform:translateY(24px);opacity:1}}
@media(max-width:980px){.suite-topbar{grid-template-columns:1fr auto}.suite-nav{grid-column:1/-1;grid-row:2;justify-self:center}.scope-block{grid-template-columns:1fr 1fr}.scope-block .filter-copy{grid-column:1/-1}.content-grid-manager{grid-template-columns:1fr}.right-head{justify-self:end}}
@media(max-width:640px){.suite-topbar{display:flex;flex-wrap:wrap;padding:10px 14px;gap:10px}.suite-identity{flex:1}.suite-names strong{font-size:15px}.suite-nav{order:3;width:100%;justify-content:stretch}.suite-tab{flex:1;text-align:center;padding:9px 6px;font-size:13px}.right-head .clock{display:none}.scope-block{grid-template-columns:1fr;padding:17px}.scope-block .filter-copy{grid-column:auto}.scope-block button{width:100%}.module-page{width:calc(100% - 22px);margin-top:10px}.module-intro h1{font-size:25px}.flow-canvas{padding:18px 12px}.flow-live{align-items:flex-start;flex-direction:column}.content-grid-manager{display:flex;flex-direction:column}.activity-block{order:0}.departments-block{order:1}}

/* Call Suite 3 · Recorder module */
.recorder-module{width:min(1500px,calc(100% - 36px));margin:0 auto;padding:28px 0 40px;display:grid;gap:18px}.recorder-intro{padding:4px 4px 0}.recorder-intro h1{font-size:clamp(2rem,4vw,3.4rem);margin:.15rem 0}.recorder-intro p:last-child{color:var(--muted);margin:0}.recorder-search{padding:24px}.recorder-search-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-top:18px}.recorder-search-grid label{display:grid;gap:7px;font-weight:800;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em}.recorder-search-grid input{height:46px;border:1px solid var(--line);border-radius:12px;background:#f7f7f3;padding:0 13px;font:inherit}.rec-primary,.rec-secondary,.quick button,.rec-actions a,.rec-actions button{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:999px;min-height:42px;padding:0 22px;font-weight:800;text-decoration:none;cursor:pointer}.rec-primary,.rec-actions .listen{background:var(--olive,#667a4f);color:#fff}.rec-secondary,.quick button,.rec-actions .download{background:#edf0e9;color:#364035}.quick{display:flex;gap:9px;margin-top:14px}.quick button{min-height:36px;padding:0 17px}.recorder-kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.recorder-kpis article{padding:20px;display:grid;gap:7px}.recorder-kpis span{color:var(--muted);font-weight:700}.recorder-kpis strong{font-size:1.7rem}.recorder-results{padding:24px}.rec-table{display:grid;gap:9px;margin-top:18px}.rec-row{display:grid;grid-template-columns:110px minmax(280px,1fr) 100px 210px;align-items:center;gap:18px;border:1px solid var(--line);border-radius:16px;padding:14px 16px;background:#fff}.rec-date,.rec-duration{display:grid;gap:3px}.rec-date strong{font-size:1.2rem}.rec-date span,.rec-duration span,.rec-parties span{color:var(--muted);font-size:.78rem}.rec-parties{display:grid;grid-template-columns:1fr 34px 1fr;align-items:center;gap:10px}.rec-parties>div{display:grid;gap:3px}.rec-parties>b{text-align:center;color:var(--olive,#667a4f);font-size:1.4rem}.rec-actions{display:flex;gap:8px;justify-content:flex-end}.rec-actions a,.rec-actions button{min-height:38px;padding:0 16px}.rec-modal{position:fixed;inset:0;background:rgba(24,29,24,.48);display:none;align-items:center;justify-content:center;padding:20px;z-index:100}.rec-modal.show{display:flex}.rec-modal-card{width:min(520px,100%);background:#fff;border-radius:24px;padding:28px;box-shadow:0 24px 80px rgba(0,0,0,.25);position:relative}.rec-modal-card .close{position:absolute;right:16px;top:12px;border:0;background:transparent;font-size:2rem;cursor:pointer}.rec-modal-card audio{width:100%;margin:18px 0}.speed{display:flex;gap:8px;margin-bottom:18px}.speed button{border:1px solid var(--line);background:#f3f3ef;border-radius:999px;padding:8px 14px}.speed button.active{background:var(--olive,#667a4f);color:#fff}.download-big{width:100%}.toast{position:fixed;right:22px;bottom:22px;background:#263026;color:#fff;padding:12px 18px;border-radius:12px;opacity:0;transform:translateY(10px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}
@media(max-width:900px){.recorder-search-grid{grid-template-columns:1fr 1fr}.rec-row{grid-template-columns:90px 1fr}.rec-duration{grid-column:1}.rec-actions{grid-column:2}.recorder-kpis{grid-template-columns:1fr}}
@media(max-width:620px){.recorder-module{width:min(100% - 22px,1500px)}.recorder-search-grid{grid-template-columns:1fr}.rec-row{grid-template-columns:1fr}.rec-duration,.rec-actions{grid-column:auto}.rec-actions{justify-content:stretch}.rec-actions>*{flex:1}.rec-parties{grid-template-columns:1fr 24px 1fr}.suite-nav{order:3;width:100%;justify-content:center}}

/* Call Suite 3.0.0-alpha2 · navegación, filtros globales y Flow */
.suite-topbar{grid-template-columns:minmax(210px,1fr) auto minmax(210px,1fr);gap:18px}
.suite-identity{justify-self:start}.suite-nav{justify-self:center}.right-head{justify-self:end;min-width:0;gap:10px}
.header-export{border:0;border-radius:999px;background:#667a4f;color:#fff;min-height:38px;padding:0 17px;font:inherit;font-weight:780;cursor:pointer;white-space:nowrap}
.header-export:hover{background:#566a43}.header-export:disabled{opacity:.68;cursor:wait}
.scope-block{grid-template-columns:minmax(250px,1.15fr) minmax(180px,.8fr) minmax(180px,.8fr) auto auto auto;align-items:end}
.filter-control{display:grid;gap:7px}.filter-control>span,.scope-block label{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.07em;color:#60685f}
.filter-segmented{min-height:43px;display:flex;align-items:center}.filter-segmented button{padding:8px 11px;min-width:auto}
.scope-block>button{min-height:43px}.summary-heading{min-height:auto}.activity-tools{justify-content:flex-end}.activity-tools .peak-inline{margin-left:auto}
.block-description{margin:5px 0 0;color:#6d746c;font-size:13px;font-weight:400;text-transform:none;letter-spacing:normal}
.flow-audio-section{margin-top:15px;padding:22px}.flow-audios{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:12px;margin-top:16px}
.flow-audio-card{display:flex;gap:12px;align-items:flex-start;border:1px solid #dde1d9;background:#fbfaf7;border-radius:15px;padding:14px}
.flow-audio-icon{width:40px;height:40px;flex:none;border-radius:12px;display:grid;place-items:center;background:#edf0e9;color:#596b48;font-size:19px;font-weight:800}
.flow-audio-card>div:last-child{display:flex;flex-direction:column;min-width:0}.flow-audio-card small{text-transform:uppercase;letter-spacing:.07em;color:#72796f;font-size:10px;font-weight:800}.flow-audio-card strong{margin:3px 0;font-size:15px}.flow-audio-card span{color:#687066;font-size:12px;line-height:1.4}.flow-audio-card em{margin-top:6px;color:#8a8f87;font-size:10px;font-style:normal;overflow-wrap:anywhere}
.flow-audio-empty{grid-column:1/-1;padding:18px;border:1px dashed #d7dcd3;border-radius:14px;display:grid;gap:5px;color:#687066}.flow-audio-empty strong{color:#333a34}
@media(max-width:1180px){
 .suite-topbar{grid-template-columns:minmax(190px,1fr) auto minmax(190px,1fr);gap:10px}
 .clock{display:none}.header-export{padding-inline:13px}
 .scope-block{grid-template-columns:1fr 1fr 1fr}.scope-block .filter-copy{grid-column:1/-1}.scope-block>button{align-self:end}
}
@media(max-width:820px){
 .suite-topbar{grid-template-columns:1fr auto}.suite-identity{grid-column:1}.right-head{grid-column:2}.suite-nav{grid-column:1/-1;grid-row:2;width:100%;display:grid;grid-template-columns:repeat(3,1fr)}
 .suite-tab{text-align:center}.scope-block{grid-template-columns:1fr 1fr}.scope-block .filter-copy{grid-column:1/-1}.scope-block>button{width:100%}
}
@media(max-width:640px){
 .suite-topbar{display:grid;grid-template-columns:1fr auto;padding:10px 12px;gap:9px}.suite-identity{min-width:0}.suite-nav{order:initial;grid-column:1/-1;grid-row:2;width:100%}.right-head{display:flex;gap:7px}.right-head .health-details{display:none}.header-export{min-height:35px;padding:0 11px;font-size:12px}.logout{min-width:42px}
 .scope-block{grid-template-columns:1fr}.scope-block .filter-copy{grid-column:auto}.filter-segmented{width:100%;display:grid;grid-template-columns:repeat(4,1fr)}.filter-control:nth-of-type(4) .filter-segmented{grid-template-columns:repeat(2,1fr)}.filter-segmented button{padding-inline:5px}
 .flow-audios{grid-template-columns:1fr}
}

/* Call Suite 3.0.0-alpha3 */
.language-picker{display:flex;align-items:center;gap:4px;border:1px solid #d7dbd3;border-radius:10px;padding:5px 7px;background:#fff}.language-picker select{border:0;background:transparent;font-weight:700;color:#454b47}.login-language{position:fixed;right:18px;top:18px;z-index:5}.compact-intro{padding-bottom:8px}.compact-intro h1{margin:0}.agent-summary i,.calls-compact i{font-style:normal}.scope-block{grid-template-columns:minmax(110px,.7fr) repeat(2,minmax(160px,1fr)) repeat(2,minmax(220px,1.2fr)) auto}.scope-block .filter-copy{align-self:center}.load-more{display:block;width:max-content;margin:18px auto 2px;padding:10px 18px;border:1px solid #cdd4c8;border-radius:11px;color:#526047;text-decoration:none;font-weight:750;background:#f6f7f3}.flow-map{padding:24px}.map-columns{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:28px;align-items:start}.map-path{display:flex;flex-direction:column;align-items:center}.map-path h2{width:100%;text-align:center;margin:0 0 15px}.map-node{width:min(620px,100%);padding:15px 18px;border:1px solid #d7dcd3;border-radius:15px;background:#fbfaf7;text-align:center;display:grid;gap:5px}.map-node strong{font-size:17px}.map-node span{color:#626a61;line-height:1.45}.map-node.schedule{background:#f1f4ed}.map-arrow{height:34px;display:grid;place-items:center;color:#778270;font-size:22px}.menu-node{padding:16px}.menu-node>span{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;color:inherit}.menu-option{display:flex;text-align:left;gap:10px;padding:11px;border:1px solid #e0e3dc;border-radius:12px;background:#fff}.menu-option>b{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:#667a4f;color:white}.menu-option div{display:grid;gap:3px}.menu-option span{font-size:12px}.closed-path{padding-left:28px;border-left:1px solid #dde1d9}.closed-path .map-node{max-width:420px}.status-panel{max-height:360px;overflow:auto}@media(max-width:1100px){.scope-block{grid-template-columns:1fr 1fr}.scope-block .filter-copy{grid-column:1/-1}.map-columns{grid-template-columns:1fr}.closed-path{padding:24px 0 0;border-left:0;border-top:1px solid #dde1d9}}@media(max-width:700px){.right-head{flex-wrap:wrap;justify-content:flex-end}.language-picker{order:1}.suite-nav{grid-template-columns:repeat(3,minmax(0,1fr))}.suite-tab{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.scope-block{grid-template-columns:1fr}.scope-block .filter-copy{grid-column:auto}.flow-map{padding:14px 10px}.map-node{padding:13px 11px}.menu-node>span{grid-template-columns:1fr}.site-footer{gap:5px;text-align:center}}

/* alpha5: resumen centrado en la atención, con dirección como dato secundario */
.calls-primary{border-bottom:1px solid var(--line,#dfe4da)}
.calls-secondary{display:flex;justify-content:center;gap:2rem;padding:.7rem 1rem .2rem;color:#6d756b;font-size:.9rem}
.calls-secondary span{display:inline-flex;align-items:center;gap:.35rem}
.calls-secondary b{color:#202620;font-size:1rem}
.calls-secondary i{font-style:normal}
@media (max-width:760px){
  .calls-secondary{justify-content:space-between;gap:.75rem;padding:.8rem 1.25rem .25rem}
}

/* v3.0.0-alpha6: cabecera despejada y cifras compactas */
.suite-topbar{grid-template-columns:minmax(190px,1fr) auto minmax(190px,1fr);gap:20px}
.right-head{max-width:100%;gap:9px}
.scope-actions{display:flex;align-items:end;gap:8px;align-self:end}
.scope-actions #clearFilters,.scope-actions .header-export{height:40px;white-space:nowrap}
.calls-compact strong{font-size:20px;letter-spacing:-.025em}
.calls-compact span{font-size:12px}
.calls-compact>div{padding:10px 12px}
.calls-secondary{font-size:12px;padding:7px 12px 3px}
.calls-secondary b{font-size:14px}
.module-export{align-self:flex-start;margin-top:10px}
@media(max-width:1100px){
  .suite-topbar{grid-template-columns:minmax(170px,1fr) auto minmax(170px,1fr);gap:12px}
  .right-head{gap:7px}
  .language-picker{padding:4px 6px}
}
@media(max-width:820px){
  .suite-topbar{grid-template-columns:1fr auto}
  .suite-nav{grid-column:1/-1;grid-row:2;width:100%;display:grid;grid-template-columns:repeat(3,1fr)}
  .scope-actions{grid-column:1/-1;justify-content:flex-end}
}
@media(max-width:640px){
  .scope-actions{display:grid;grid-template-columns:1fr 1fr;width:100%}
  .scope-actions #clearFilters,.scope-actions .header-export{width:100%}
  .calls-compact{grid-template-columns:repeat(3,minmax(0,1fr))}
  .calls-compact>div{display:grid;justify-items:center;gap:4px;padding:10px 4px}
  .calls-compact>div+div{border-left:1px solid var(--line);border-top:0}
  .calls-compact strong{font-size:18px}
  .calls-compact span{font-size:10px;text-align:center}
}


/* Call Suite 3.0.0-alpha7 · ConnectingSuite Brand Refresh */
:root{--accent:#30322f;--accent-hover:#171916;--bg:#f3f2ed;--card:#faf9f5;--text:#20231f;--muted:#73766f;--line:#d9d9d2;--soft:#ebeae4;--shadow:none}
html{background:var(--bg)}body{overflow:auto;background:linear-gradient(90deg,#eef0eb 0,#f7f6f2 48%,#eef0eb 100%);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;display:grid;grid-template-rows:auto 1fr auto}
.site-header{display:grid;grid-template-columns:minmax(210px,1fr) auto minmax(210px,1fr);align-items:center;gap:28px;padding:18px clamp(20px,3vw,48px);background:rgba(243,242,237,.94);backdrop-filter:blur(18px);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:30}
.suite-identity{display:flex;align-items:center;gap:12px}.cs-symbol{width:38px;height:38px;color:#30322f}.cs-symbol svg{width:100%;height:100%;stroke:currentColor;fill:currentColor}.symbol-rays line{stroke-width:3;stroke-linecap:round}.suite-names{display:grid;gap:1px}.suite-names strong{font-size:16px}.suite-names span{font-size:12px;color:var(--muted)}
.suite-nav{display:flex;align-items:center;gap:28px;border:0;background:transparent;padding:0}.suite-tab{position:relative;padding:12px 0;color:#555952;font-weight:650;text-decoration:none;border-radius:0;background:transparent}.suite-tab:hover{color:var(--text)}.suite-tab.active{background:transparent;color:var(--text)}.suite-tab.active:after{content:"";position:absolute;left:0;right:0;bottom:3px;height:2px;background:var(--text)}
.right-head{display:flex;justify-content:flex-end;align-items:center;gap:10px}.incident-details{position:relative}.incident-details summary{list-style:none}.incident-details summary::-webkit-details-marker{display:none}.incident-button{width:38px;height:38px;border:1px solid var(--line);border-radius:999px;background:transparent;display:grid;place-items:center;cursor:pointer;position:relative;color:var(--text)}.incident-icon{font-weight:800}.incident-button em{position:absolute;right:-4px;top:-4px;min-width:18px;height:18px;padding:0 5px;border-radius:99px;background:#9a3d35;color:#fff;font-size:10px;font-style:normal;display:grid;place-items:center}.language-picker{border:1px solid var(--line);background:transparent;border-radius:999px;padding:7px 9px}.logout{border:1px solid var(--line);border-radius:999px;padding:9px 14px;text-decoration:none;color:var(--text);font-size:13px}
.dashboard,.module-page{width:min(1160px,calc(100% - 44px));margin:0 auto;padding:38px 0 60px;display:grid;gap:38px;height:auto}
.control-bar{display:grid;grid-template-columns:minmax(160px,1fr) minmax(160px,1fr) auto auto;gap:22px;align-items:end;padding:0 0 28px;border-bottom:1px solid var(--line)}.control-bar label,.filter-control{display:grid;gap:7px}.control-bar label>span,.filter-control>span{font-size:11px;text-transform:uppercase;letter-spacing:.13em;font-weight:750;color:var(--muted)}.control-bar select{min-height:44px;border:0;border-bottom:1px solid #bfc1ba;border-radius:0;background:transparent;padding:0 28px 0 0;font-weight:650;color:var(--text)}.segmented{display:flex;gap:4px;padding:3px;background:var(--soft);border-radius:999px}.segmented button{border:0;border-radius:999px;background:transparent;padding:9px 14px;font-weight:650;color:#555952}.segmented button.active{background:#fff;color:var(--text);box-shadow:0 1px 0 rgba(0,0,0,.05)}.scope-actions{display:flex;gap:8px}.scope-actions button{min-height:42px;border:1px solid var(--line);border-radius:999px;background:transparent;padding:0 16px;font-weight:650}.scope-actions .header-export{background:var(--text);color:#fff;border-color:var(--text)}
.agents-section{padding:0 0 34px;border-bottom:1px solid var(--line)}.block-heading h2,.summary-strip h2,.result-section h2{font-size:22px;letter-spacing:-.03em;margin:0 0 18px}.agent-summary{display:flex;gap:24px;margin-bottom:18px;color:var(--muted);font-size:13px}.agent-summary strong{color:var(--text)}.team-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));gap:10px;overflow:visible}.person{border:0;border-radius:14px;background:rgba(255,255,255,.42);padding:12px}.person summary{cursor:pointer}.person-detail{margin-top:12px}
.summary-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:34px;padding:4px 0 38px;border-bottom:1px solid var(--line)}.summary-metric{display:grid;gap:3px}.summary-metric strong{font-size:42px;line-height:1;letter-spacing:-.06em;font-weight:570}.summary-metric span{color:var(--muted);font-size:14px}.summary-metric i{font-style:normal}.direction-arrow{font-size:18px;color:var(--text)}
.results-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(280px,.8fr);gap:70px}.result-section{min-height:330px;padding:0;background:transparent;border:0;box-shadow:none}.activity-tools{display:flex;justify-content:flex-end}.peak-inline{font-size:12px;color:var(--muted)}.chart{min-height:260px}.departments{display:grid;gap:28px;padding-top:42px}.department>div{display:flex;justify-content:space-between;gap:15px}.department span{color:var(--muted);font-size:12px}.department i{display:block;height:7px;margin-top:10px;background:#dedfd9;border-radius:99px;overflow:hidden}.department i b{display:block;height:100%;background:#4a4d48;border-radius:99px}
.bar{background:#4a4d48!important}.bar-column{min-width:0}.bar-value,.bar-label{color:var(--muted)}
.recorder-module{gap:36px}.recorder-search,.recorder-results{padding:0;background:transparent;border:0;box-shadow:none}.recorder-search{padding-bottom:34px;border-bottom:1px solid var(--line)}.recorder-search-grid{gap:18px}.rec-primary{background:var(--text)!important;color:#fff!important}.rec-secondary,.rec-actions .download,.load-more{background:transparent!important;border:1px solid var(--line)!important;color:var(--text)!important}.rec-row{background:rgba(255,255,255,.5);border:1px solid var(--line);border-radius:14px}.rec-actions .listen{background:var(--text)!important;color:#fff!important}.recorder-results .block-heading h2{font-size:17px;color:var(--muted);font-weight:650}
.flow-map{padding:0;background:transparent;border:0}.map-columns{gap:70px}.map-node{background:rgba(255,255,255,.5);border:1px solid var(--line);border-radius:14px}.map-node.schedule{background:#e9e8e2}.menu-option b{background:var(--text)}.closed-path{border-left-color:var(--line)}
.site-footer{padding:28px 20px 34px;border-top:1px solid var(--line);background:#f3f2ed;display:flex;justify-content:center;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:12px}.site-footer strong{color:var(--text);font-weight:650}.status-panel{right:0;top:calc(100% + 10px);background:#faf9f5;border:1px solid var(--line);box-shadow:0 20px 60px rgba(0,0,0,.1)}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:920px){.site-header{grid-template-columns:1fr auto}.suite-nav{grid-column:1/-1;grid-row:2;justify-content:center}.dashboard,.module-page{width:min(100% - 28px,1160px);padding-top:28px}.control-bar{grid-template-columns:1fr 1fr}.scope-actions{grid-column:1/-1;justify-content:flex-end}.results-grid{grid-template-columns:1fr;gap:46px}.result-section{min-height:260px}}
@media(max-width:620px){.site-header{padding:13px 14px;gap:10px}.suite-nav{gap:18px;justify-content:flex-start;overflow-x:auto}.suite-tab{font-size:13px;white-space:nowrap}.suite-names strong{font-size:14px}.suite-names span{font-size:11px}.control-bar{grid-template-columns:1fr;gap:18px}.scope-actions{grid-column:auto;justify-content:stretch}.scope-actions button{flex:1}.summary-strip{gap:14px}.summary-metric strong{font-size:32px}.team-row{grid-template-columns:repeat(2,minmax(0,1fr))}.results-grid{gap:38px}.recorder-search-grid{grid-template-columns:1fr}.rec-row{grid-template-columns:1fr}.map-columns{grid-template-columns:1fr;gap:38px}.closed-path{padding-left:0;border-left:0;border-top:1px solid var(--line);padding-top:34px}}